Heskett, James L.
Heskett, James L., 1933-....
Heskett, James L. (James Lee)
James L. Heskett American academic
VIAF ID: 100954932 ( Personal )
Permalink: http://viaf.org/viaf/100954932
Preferred Forms
- 200 _ | ‡a Heskett ‡b James L.
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- 100 1 _ ‡a Heskett, James L
- 100 1 _ ‡a Heskett, James L
- 100 1 _ ‡a Heskett, James L.
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- 100 1 _ ‡a Heskett, James L.
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- 100 1 0 ‡a Heskett, James L. ‡d 1933-
- 100 1 _ ‡a Heskett, James L. ‡d 1933-
- 100 1 _ ‡a Heskett, James L. ‡d 1933-
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- 100 1 _ ‡a Heskett, James L., ‡d 1933-....
- 100 0 _ ‡a James L. Heskett ‡c American academic
4xx's: Alternate Name Forms (26)
5xx's: Related Names (7)
- 510 2 _ ‡a Graduate School of Business
- 510 2 _ ‡a Harvard Graduate School of Business Administration
- 510 2 _ ‡a Harvard Graduate School of Business Administration ‡4 affi ‡4 https://d-nb.info/standards/elementset/gnd#affiliation ‡e Affiliation
- 510 2 _ ‡a Ohio State University
- 510 2 _ ‡a Stanford University
- 510 2 _ ‡a Stanford University ‡b Graduate School of Business ‡4 affi ‡4 https://d-nb.info/standards/elementset/gnd#affiliation ‡e Affiliation
- 510 2 _ ‡a The Ohio State University ‡4 affi ‡4 https://d-nb.info/standards/elementset/gnd#affiliation ‡e Affiliation
Works
Title | Sources |
---|---|
Bahnbrechender Service Standards für den Wettbewerb von morgen | |
Baryū purofitto chiēn : Kokyaku jūgyōin manzoku o rieki to rensasaseru | |
Bedrijfscultuur en prestatie | |
Benetton Factory tour, Ponzano, Italy, May, 1985 | |
Business logistics; physical distribution and materials management | |
Cambios creativos en servicios | |
Case problems in business logistics | |
Corporate culture and performance | |
A cultura corporativa e o desempenho empresarial | |
Cultura de empresa y rentabilidad | |
The culture cycle : how to shape the unseen force that transforms performance | |
Culture et performances le second souffle de l'entreprise | |
La Gestión en las empresas de servicios | |
Groeien door tevreden klanten : trouw personeel, goede service, blijvende klanten | |
El Grupo Benetton | |
Kasutamā roiyaruti no keiei : Kigyō rieki o takameru CS senryaku | |
Kigyō bunka ga kōgyōseki o umu | |
The Lifetime value of customers | |
Listening to customers | |
Logistics strategy : cases and concepts | |
Lucro na prestação de serviços : como crescer com a lealdade e a satisfação dos clientes | |
Management von Dienstleistungsunternehmen erfolgreiche Strategien in e. Wachstumsmarkt | |
Managing in the service economy | |
Marketing | |
n83171439 | |
OQ | |
OQ : Sābisu purofitto chiēn ni yoru kyōsō yūi no kōchiku : Ōnāshippu shisū | |
OQ : サービスプロフィットチェーンによる競争優位の構築 : オーナーシップ指数 | |
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage | |
Sābisu keizaika no manejimento | |
Saving customers with service recovery | |
Service Breakthroughs | |
The service management course : cases and readings | |
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value | |
Servicos revolucionarios : mudando as regras do jogo competitivo na prestacao de servicos | |
Shouldice Hospital Limited | |
Služby - cesta k úspěchu | |
Southwest Airlines : in a different world | |
Die ungeschriebenen Gesetze der Sieger Erfolgsfaktor Firmenkultur | |
The value profit chain : treat employees like customers and customers like employees | |
Widaehan seobiseu rideodeul ui nou aen du | |
Win from within : build organizational culture for competitive advantage | |
Zwyciężaj wewnętrzną siłą : buduj kulturę organizacyjną zapewniającą przewagę konkurencyjną | |
문화가 성과다 | |
서비스산업의 경영관리 | |
서비스수익모델 | |
(위대한 서비스 리더들의) 노우앤두 | |
지금 당장, 직원과 고객을 주인으로 만들어라 | |
직원을 고객처럼, 고객을 직원처럼 | |
カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 | |
サービス経済下のマネジメント | |
バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる | |
企業文化が高業績を生む : 競争を勝ち抜く「先見のリーダーシップ」 207社の実証研究 |