Berry, Leonard L., 1942-
Berry, Leonard L.
بيري، ليونارد، 1942-
Leonard Berry American marketing professor
VIAF ID: 110046080 (Personal)
Permalink: http://viaf.org/viaf/110046080
Preferred Forms
- 200 _ | ‡a Berry ‡b Leonard L.
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- 100 1 _ ‡a Berry, Leonard L, ‡d 1942-
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- 100 1 _ ‡a Berry, Leonard L.
- 100 1 _ ‡a Berry, Leonard L.
- 100 1 0 ‡a Berry, Leonard L.
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- 100 1 _ ‡a Berry, Leonard L. ‡d 1942-
- 100 1 _ ‡a Berry, Leonard L. ‡d 1942-
- 100 1 _ ‡a Berry, Leonard L., ‡d 1942-
- 100 1 _ ‡a Berry, Leonard L., ‡d 1942-
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- 100 0 _ ‡a Leonard Berry ‡c American marketing professor
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4xx's: Alternate Name Forms (22)
5xx's: Related Names (2)
Works
Title | Sources |
---|---|
Bankers who sell : improving selling effectiveness in banking | |
Banking tomorrow : managing markets through planning | |
Calidad de servicio : Una ventaja estratégica para instituciones financieras | |
Calidad total en la gestión de servicios : cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores | |
Cómo descubrir el alma del servicio : los nueve motores del éxito empresario sostenido | |
CRM 전략 프로슈머 시대, 고객의 개념 변화와 기업의 대응 전략 | |
Delivering quality service : balancing customer perceptions and expectations | |
Discovering the soul of service : the nine drivers of sustainable business success | |
Emerging perspectives on services marketing | |
An Empirical examination of relationships in an extended service quality model : working paper | |
A excelência em serviços : como superar as expectativas e garantir a satisfação completa de seus clientes | |
Excellente dienstverlening : de 9 elementen voor duurzaam succes | |
Harvard business review on customer relationship management | |
Lições de gestão da Clínica Mayo : por dentro de uma das mais admiradas organizações de serviços do mundo | |
Management lessons from Mayo Clinic: inside one of the world's most admired service organizations | |
Marketing and the social environment : a readings text | |
Marketing de servicios : la calidad como meta | |
Marketing financial services : a strategic vision | |
Marketing for the bank executive | |
Marketing para el ejecutivo de banca | |
Marketing services : competing through quality | |
Más allá de la excelencia en el servicio : un plan para la acción | |
Un modelo conceptual de calidad de servicio y sus implicaciones para futuras investigaciones | |
n50007563 | |
On great service. | |
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen | |
Seikō kigyō no sābisu senryaku : Kokyaku o miryōshitsuzukeru tameno 9tsu no gensoku | |
Service quality : a profit strategy for financial institutions | |
Serviços de satisfação máxima : guia prático de ação | |
subete no sābisu wa kanja no tameni | |
Zenbei nanbawan kurinikku ga oshieru saikyo no manejimento. | |
مايو كلينيك | |
메이요 클리닉 이야기 세상에서 가장 사랑받는 의료서비스기관 | |
서비스 경영 불변의 원칙 9 서비스 기업의 지속가능한 성공 모델 | |
초일류 서비스 기업의 조건 | |
メイヨー・クリニック奇跡のサービスマネジメント : すべてのサービスは患者のために | |
全米No.1クリニックが教える最強のマネジメント | |
成功企業のサービス戦略 : 顧客を魅了しつづけるための9つの原則 |