Zeithaml, Valarie A.
Valarie Zeithaml
Valarie Zeithaml American economist
VIAF ID: 35123976 ( Personal )
Permalink: http://viaf.org/viaf/35123976
Preferred Forms
- 100 0 _ ‡a Valarie Zeithaml
- 100 0 _ ‡a Valarie Zeithaml ‡c American economist
- 100 1 _ ‡a Zeithaml, Valarie A
- 100 1 _ ‡a Zeithaml, Valarie A
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- 100 1 _ ‡a Zeithaml, Valarie A.
- 100 1 _ ‡a Zeithaml, Valarie A.
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- 100 1 _ ‡a Zeithaml, Valarie A.
- 100 1 _ ‡a Zeithaml, Valarie A.
- 100 1 _ ‡a Zeithaml, Valarie A.
4xx's: Alternate Name Forms (22)
5xx's: Related Names (6)
- 510 2 _ ‡a Fuqua School of Business
- 510 2 _ ‡a Fuqua School of Business ‡4 affi ‡4 https://d-nb.info/standards/elementset/gnd#affiliation ‡e Affiliation
- 510 2 _ ‡a McGraw-Hill Companies
- 510 2 _ ‡a University of Maryland
- 510 2 _ ‡a University of North Carolina at Chapel Hill
- 510 2 _ ‡a University of North Carolina at Chapel Hill ‡4 affi ‡4 https://d-nb.info/standards/elementset/gnd#affiliation ‡e Affiliation
Works
Title | Sources |
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A conceptual framework for understanding e-service quality : implications for future research and managerial practice | |
Delivering quality service | |
Driving customer equity : how customer lifetime value is reshaping corporate strategy | |
A excelência em serviços : como superar as expectativas e garantir a satisfação completa de seus clientes | |
H kupcu usmerjeno upravljanje blagovne znamke | |
Kasutamā ekuiti : Burando kokyaku kachi ritenshon o tōgōsuru | |
Marketing de serviços : a empresa com foco no cliente | |
Maximaliseren van klantenrelaties : hoe customer equity de ondernemingsstrategie verandert | |
Moving forward in service quality research : Measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link : working paper | |
The nature and determinants of customer expectations of service | |
The price-quality-value relationship | |
Profiting from services and solutions : what product-centric firms need to know | |
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen | |
Services marketing in a changing environment | |
Services marketing integrating customer focus across the firm | |
O valor do cliente : o modelo que está reformulando a estratégia corporativa | |
Zeithaml seobiseu maketing | |
고객가치 관리와 고객마케팅 전략 | |
고객만족 서비스 품질의 측정과 개선 | |
서비스마케팅 | |
カスタマー・エクイティ : ブランド、顧客価値、リテンションを統合する |