Naumann, earl
VIAF ID: 7494658 ( Personal )
Permalink: http://viaf.org/viaf/7494658
Preferred Forms
- 100 0 _ ‡a Naumann ‡c Earl
- 100 0 _ ‡a Naumann, ‡c earl
Works
Title | Sources |
---|---|
Creating customer value : the path to sustainable competitve advantage | |
Customer satisfaction measurement and management : using the voice of the customer |