Johnson, Michael D.
Johnson, Michael D. (Michael David)
Johnson, Michael D. 1956-
Johnson, Michael David
Michael D. Johnson
Johnson, Michael David 1956-
VIAF ID: 62872286 ( Personal )
Permalink: http://viaf.org/viaf/62872286
Preferred Forms
- 200 _ 1 ‡a Johnson ‡b , Michael D.
-
-
-
- 100 1 _ ‡a Johnson, Michael D.
- 100 1 _ ‡a Johnson, Michael D. ‡d 1956-
- 100 1 _ ‡a Johnson, Michael D. ‡d 1956-
- 100 1 0 ‡a Johnson, Michael D. ‡q (Michael David)
-
-
- 100 1 _ ‡a Johnson, Michael D. ‡q (Michael David)
- 100 1 _ ‡a Johnson, Michael David
- 100 1 _ ‡a Johnson, Michael David
- 100 0 _ ‡a Michael D. Johnson
4xx's: Alternate Name Forms (12)
5xx's: Related Names (4)
- 510 2 _ ‡a National Quality Research Center
- 510 2 _ ‡a National Quality Research Center ‡e Affiliation
- 510 2 _ ‡a School of Hotel Administration
- 510 2 _ ‡a School of Hotel Administration ‡e Affiliation
Works
Title | Sources |
---|---|
Birds of the Pacific Northwest : Washington, Oregon, Idaho, and British Columbia | |
Competing in a service economy : how to create a competitive advantage through service development and innovation | |
Customer orientation and market action, 1997: | |
Customer retention in the automotive industry quality, satisfaction and loyalty | |
Customer satisfaction : un sistema integrato di valutazione e gestione per incrementare la soddisfazione del cliente, la fedeltà e il profitto / Michael D. Johnson, Anders Gustafsson ; presentazione di Alberto Galgano | |
A dynamic customer portfolio management perspective on marketing strategy | |
The evolution and future of national customer satisfaction index models | |
Human biology : concepts and current issues | |
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system | |
Kasutamā baryū : Kuoriti to kokyaku manzoku o takame shūeki ni tsunageru | |
Kundenorientierung und Markthandlung | |
n97004101 | |
Natjecanje u uslužnoj ekonomiji : kako stvoriti konkurentsku prednost kroz razvoj i inovaciju usluge | |
고객지향과 마켓액션 | |
カスタマー・バリュー : クオリティと顧客満足を高め収益につなげる |