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Sasser, W. Earl. Central Institute for the Union Catalogue of the Italian libraries NUKAT Center of Warsaw University Library National Diet Library, Japan Library of Congress/NACO German National Library

Sasser, W. Earl (W. Earl) National Library of the Netherlands-test

Sasser, W. ISNI-test

Sasser, William Earl National and University Library in Zagreb

VIAF ID: 49889827 (Personal)

Permalink: http://viaf.org/viaf/49889827

ISNI-test: 0000  0000  8381  398X 

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  1. The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ‎(3) Central Institute for the Union Catalogue of the Italian libraries National Library of the Netherlands-test National and University Library in Zagreb
  2. The service management course : cases and readings ‎(3) National Library of the Netherlands-test NUKAT Center of Warsaw University Library Library of Congress/NACO
  3. Service breakthroughs : changing the rules of the game ‎(3) National Library of the Netherlands-test NUKAT Center of Warsaw University Library Library of Congress/NACO
  4. The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value ‎(2) National Library of the Netherlands-test Library of Congress/NACO
  5. Management of service operations : text, cases, and readings ‎(2) National Library of the Netherlands-test Library of Congress/NACO
  6. バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる ‎(1) National Diet Library, Japan
  7. カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 ‎(1) National Diet Library, Japan
  8. value profit chain. ‎(1) National Diet Library, Japan
  9. service profit chain. ‎(1) National Diet Library, Japan
  10. ownership quotient. ‎(1) National Diet Library, Japan

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