Sasser, W. Earl.
Sasser, W. Earl (W. Earl)
VIAF ID: 49889827 (Personal)
Permalink: http://viaf.org/viaf/49889827
Preferred Forms
-
100 1 _ ‡a Sasser, W. Earl
-
100 1 _ ‡a Sasser, W. Earl ‡q (W. Earl)
-
100 1 _ ‡a Sasser, W. Earl.
-
100 1 _ ‡a Sasser, W. Earl (undifferentiated)
-
100 1 _ ‡a Sasser, W. Earl
4xx's: Alternate Name Forms (4)
Selected Titles
- The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
(3)
- The service management course :
(3)
- Service breakthroughs : changing the rules of the game
(3)
- Management of service operations : text, cases, and readings
(2)
- バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる
(1)
- カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略
(1)
- value profit chain.
(1)
- service profit chain.
(1)
- ownership quotient.
(1)
- The value profit chain : treat employees like customers and customers like employees
(1)
