VIAF

Virtual International Authority File

Search

Sasser, W. Earl. Central Institute for the Union Catalogue of the Italian libraries NUKAT Center of Warsaw University Library National Diet Library, Japan Library of Congress/NACO

Sasser, William Earl National and University Library in Zagreb ISNI-test

Sasser, W. Earl (W. Earl) National Library of the Netherlands-test

Sasser, William Earl 1942- German National Library

Sasser, W. Earl, Jr. Sudoc [ABES], France

VIAF ID: 49889827 (Personal)

Permalink: http://viaf.org/viaf/49889827

ISNI-test: 0000  0000  8381  398X 

Open Section Close Section Preferred Forms

 

 

 

 

Open Section Close Section 4xx's: Alternate Name Forms (10)

Open Section Close SectionWorks

Title Sources
Management of service operations, c1978: National Library of the Netherlands-test Library of Congress/NACO
Service breakthroughs : changing the rules of the game NUKAT Center of Warsaw University Library National Library of the Netherlands-test Library of Congress/NACO
The service management course : cases and readings NUKAT Center of Warsaw University Library National Library of the Netherlands-test Library of Congress/NACO
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value NUKAT Center of Warsaw University Library National Library of the Netherlands-test Sudoc [ABES], France Library of Congress/NACO National Diet Library, Japan
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger Central Institute for the Union Catalogue of the Italian libraries National Library of the Netherlands-test National and University Library in Zagreb
カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 National Diet Library, Japan
バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる National Diet Library, Japan

Open Section Close Section Selected Co-authors

Open Section Close Section Countries of Publication (4)

Open Section Close Section Publication Statistics

Open Section Close Section Selected Publishers (11)

Open Section Close Section About

Open Section Close Section History of VIAF ID:49889827 (25)