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Sasser, W. Earl. Central Institute for the Union Catalogue of the Italian libraries NUKAT Center of Warsaw University Library National Diet Library, Japan Library of Congress/NACO

Sasser, William Earl National and University Library in Zagreb ISNI

Sasser, W. Earl (W. Earl) National Library of the Netherlands

Sasser, William Earl 1942- German National Library

Sasser, W. Earl, Jr. Sudoc [ABES], France

VIAF ID: 49889827 (Personal)

Permalink: http://viaf.org/viaf/49889827

ISNI: 0000  0000  8381  398X 

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Title Sources
Bahnbrechender Service Standards für den Wettbewerb von morgen German National Library
Baryū purofitto chiēn : Kokyaku jūgyōin manzoku o rieki to rensasaseru National Diet Library, Japan
Cases in operations management : analysis and action Library of Congress/NACO
La catena del profitto nei servizi / James L. Heskett, W. Earl Sasser jr., Leonard A. Schlesinger Central Institute for the Union Catalogue of the Italian libraries
The chain-restaurant industry Library of Congress/NACO
Groeien door tevreden klanten : trouw personeel, goede service, blijvende klanten National Library of the Netherlands
Kasutamā roiyaruti no keiei : Kigyō rieki o takameru CS senryaku National Diet Library, Japan
OQ National Diet Library, Japan
OQ : Sābisu purofitto chiēn ni yoru kyōsō yūi no kōchiku : Ōnāshippu shisū National Diet Library, Japan
OQ : サービスプロフィットチェーンによる競争優位の構築 : オーナーシップ指数 National Diet Library, Japan
ownership quotient. National Library of the Netherlands National Diet Library, Japan
Service breakthroughs : changing the rules of the game National Library of the Netherlands NUKAT Center of Warsaw University Library Library of Congress/NACO
The service management course : cases and readings Central Institute for the Union Catalogue of the Italian libraries NUKAT Center of Warsaw University Library Library of Congress/NACO National Library of the Netherlands Sudoc [ABES], France
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value Central Institute for the Union Catalogue of the Italian libraries NUKAT Center of Warsaw University Library Library of Congress/NACO National Library of the Netherlands Sudoc [ABES], France National Diet Library, Japan
The U.S. lodging industry Library of Congress/NACO
The value profit chain : treat employees like customers and customers like employees Central Institute for the Union Catalogue of the Italian libraries National Library of the Netherlands National and University Library in Zagreb Sudoc [ABES], France
What great service leaders know and do : creating breakthroughs in service firms Library of Congress/NACO
カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 National Diet Library, Japan
バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる National Diet Library, Japan

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