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Sasser, W. Earl. Library of Congress/NACO NUKAT Center of Warsaw University Library National Diet Library, Japan Central Institute for the Union Catalogue of the Italian libraries National Library of Korea National Library of Israel BIBSYS

Sasser, William Earl National and University Library in Zagreb ISNI

Sasser, W. Earl (W. Earl) National Library of the Netherlands

Sasser, W. Earl, Jr. Sudoc [ABES], France

Sasser, William Earl 1942- German National Library

VIAF ID: 49889827 (Personal)

Permalink: https://viaf.org/viaf/49889827

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Title Sources
Bahnbrechender Service Standards für den Wettbewerb von morgen German National Library
Baryū purofitto chiēn : Kokyaku jūgyōin manzoku o rieki to rensasaseru National Diet Library, Japan
La catena del profitto nei servizi / James L. Heskett, W. Earl Sasser jr., Leonard A. Schlesinger Central Institute for the Union Catalogue of the Italian libraries
The chain-restaurant industry Library of Congress/NACO BIBSYS
Groeien door tevreden klanten : trouw personeel, goede service, blijvende klanten National Library of the Netherlands
Kasutamā roiyaruti no keiei : Kigyō rieki o takameru CS senryaku National Diet Library, Japan
Management of service operations, c1978: National Library of Israel Library of Congress/NACO BIBSYS National Library of the Netherlands
OQ National Diet Library, Japan
OQ : Sābisu purofitto chiēn ni yoru kyōsō yūi no kōchiku : Ōnāshippu shisū National Diet Library, Japan
OQ : サービスプロフィットチェーンによる競争優位の構築 : オーナーシップ指数 National Diet Library, Japan
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage National Diet Library, Japan BIBSYS National Library of Korea National Library of the Netherlands
Service breakthroughs : changing the rules of the game Library of Congress/NACO National Library of the Netherlands NUKAT Center of Warsaw University Library BIBSYS Sudoc [ABES], France
The service management course : cases and readings Central Institute for the Union Catalogue of the Italian libraries Library of Congress/NACO National Library of the Netherlands NUKAT Center of Warsaw University Library BIBSYS Sudoc [ABES], France
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value Library of Congress/NACO National Library of the Netherlands NUKAT Center of Warsaw University Library National Diet Library, Japan Central Institute for the Union Catalogue of the Italian libraries National Library of Israel BIBSYS Sudoc [ABES], France
The U.S. lodging industry Library of Congress/NACO
The value profit chain : treat employees like customers and customers like employees Central Institute for the Union Catalogue of the Italian libraries National Library of Korea National Library of the Netherlands National Diet Library, Japan National and University Library in Zagreb BIBSYS Sudoc [ABES], France
What great service leaders know and do : creating breakthroughs in service firms Library of Congress/NACO
지금 당장, 직원과 고객을 주인으로 만들어라 National Library of Korea
직원을 고객처럼, 고객을 직원처럼 National Library of Korea
カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 National Diet Library, Japan
バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる National Diet Library, Japan

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