Sasser, W. Earl.
Sasser, W. Earl. 1942-
Sasser, William Earl 1942-
Sasser, W. Earl, Jr.
Sasser, Earl W.
Sasser, W. Earl (W. Earl)
Sasser, William Earl
VIAF ID: 49889827 ( Personal )
Permalink: http://viaf.org/viaf/49889827
Preferred Forms
- 200 _ 1 ‡a Sasser ‡b , W. Earl
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- 100 1 _ ‡a Sasser, W. Earl
- 100 1 _ ‡a Sasser, W. Earl
- 100 1 _ ‡a Sasser, W. Earl
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- 100 1 _ ‡a Sasser, W. Earl
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- 100 1 _ ‡a Sasser, W. Earl, Jr.
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- 100 1 _ ‡a Sasser, W. Earl. ‡d 1942-
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- 100 1 _ ‡a Sasser, William Earl ‡d 1942-
- 100 1 _ ‡a Sasser, William Earl ‡d 1942-
4xx's: Alternate Name Forms (17)
Works
Title | Sources |
---|---|
Andreas Stihl Maschinenfabrik | |
Bahnbrechender Service Standards für den Wettbewerb von morgen | |
Baryū purofitto chiēn : Kokyaku jūgyōin manzoku o rieki to rensasaseru | |
Benihana of Tokyo | |
Cambios creativos en servicios | |
Case of Big Mac's pay plans | |
Cases in operations management : strategy and structure / W. Earl Sasser et al | |
La catena del profitto nei servizi / James L. Heskett, W. Earl Sasser jr., Leonard A. Schlesinger | |
The chain-restaurant industry | |
Groeien door tevreden klanten : trouw personeel, goede service, blijvende klanten | |
How leading companies link profit and growth to loyalty, satisfaction, and value | |
Kasutamā roiyaruti no keiei : Kigyō rieki o takameru CS senryaku | |
Lucro na prestação de serviços : como crescer com a lealdade e a satisfação dos clientes | |
Management of service operations, c1978: | |
OQ | |
OQ : Sābisu purofitto chiēn ni yoru kyōsō yūi no kōchiku : Ōnāshippu shisū | |
OQ : サービスプロフィットチェーンによる競争優位の構築 : オーナーシップ指数 | |
The ownership quotient | |
Service breakthroughs : changing the rules of the game | |
The service management course : cases and readings | |
The service profit chain, 1997: | |
Servicos revolucionarios : mudando as regras do jogo competitivo na prestacao de servicos | |
The U.S. lodging industry | |
The value profit chain : treat employees like customers and customers like employees | |
What great service leaders know and do : creating breakthroughs in service firms | |
Why customers matter | |
Widaehan seobiseu rideodeul ui nou aen du | |
서비스산업의 경영관리 | |
서비스수익모델 | |
(위대한 서비스 리더들의) 노우앤두 | |
지금 당장, 직원과 고객을 주인으로 만들어라 | |
직원을 고객처럼, 고객을 직원처럼 | |
カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 | |
バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる |