This VIAF Cluster has been deleted. It is no longer part of VIAF.
Heskett, James L. | Service profit chain
VIAF ID: 312468511 ( Unknown Name Type )
Permalink: http://viaf.org/viaf/312468511
Preferred Forms
Expressions
Author
:
Heskett, James L.
Language | Title | Expression | Sources |
---|---|---|---|
Italian | Catena del profitto nei servizi : [fedeltà, soddisfazione e valore come garanzia di sviluppo | 1998 | |
Japanese | カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 | Shimada :1998 | |
Chinese | 服务利润链 | 2001 |