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Heskett, James L. | Value profit chain treat employees like customers and customers liked [i.e. like] employees
VIAF ID: 310983497 ( Unknown Name Type )
Permalink: http://viaf.org/viaf/310983497
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Heskett, James L.
Language | Title | Expression | Sources |
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Japanese | Baryū purofitto chēn : kokyaku jūgyōin manzoku o rieki to rensasaseru | 山本昭二 and 小野譲司. :2004 | |
Chinese | 价值利润链 / The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger | 2005 |