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Sasser, W.Earl. | Value profit chain : treat employees like customers and customers like employees
VIAF ID: 310348314 ( Unknown Name Type )
Permalink: http://viaf.org/viaf/310348314
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Sasser, W. Earl
Language | Title | Expression | Sources |
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Japanese | バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる | 山本昭二 and 小野譲司. :2004 | |
Chinese | Jia zhi li run lian / The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger | 2005 |