Goodman, John A.
VIAF ID: 278230410 ( Personal )
Permalink: http://viaf.org/viaf/278230410
Preferred Forms
- 100 1 _ ‡a Goodman, John A
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- 100 1 _ ‡a Goodman, John A.
- 100 1 _ ‡a Goodman, John A.
- 100 1 _ ‡a Goodman, John A.
- 100 1 _ ‡a Goodman, John A.
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4xx's: Alternate Name Forms (2)
Works
Title | Sources |
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Customer experience 3.0 : high-profit strategies in the age of techno service | |
Guddoman no hosoku ni miru kujo o shiesu ni kaeru senryakuteki kasutama sabisu. | |
Kokyaku taiken no kyokasho : Shueki o umidasu roiyaru kasutama no tsukurikata. | |
n2009000464 | |
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits | |
グッドマンの法則に見る苦情をCSに変える「戦略的カスタマーサービス」 | |
デジタル時代のカスタマーサービス戦略 | |
顧客体験の教科書 : 収益を生み出すロイヤルカスタマーの作り方 |