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永川, 克彦, 1961- ISNI National Diet Library, Japan

VIAF ID: 255073790 (Personal)

Permalink: http://viaf.org/viaf/255073790

ISNI: 0000  0003  7732  775X 

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Title Sources
CS経営の実践 : お客様満足を生み出す DCカード「レインボー活動」の全貌 National Diet Library, Japan
Kurēmu taiō no kyōkasho = Textbook for complaint : Kojin no sukiru to soshiki no taiōryoku ga appusuru National Diet Library, Japan
Okyakusama ni taiōsuru gyōmu no hinshitsu kanri National Diet Library, Japan
Shīesu keiei no jissen National Diet Library, Japan
Zukai de wakaru kōru sentā herupu desuku National Diet Library, Japan
お客様に対応する業務の品質管理 National Diet Library, Japan
クレーム対応の教科書 = Textbook for complaint : 「個人のスキル」と「組織の対応力」がアップする National Diet Library, Japan
図解でわかるコールセンター/ヘルプデスク National Diet Library, Japan

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