Schlesinger, Leonard A.
Schlesinger, Leonard A., 1952-
Leonard Schlesinger American author, educator, and business leade
VIAF ID: 15412456 ( Personal )
Permalink: http://viaf.org/viaf/15412456
Preferred Forms
- 100 0 _ ‡a Leonard Schlesinger ‡c American author, educator, and business leade
- 100 1 _ ‡a Schlesinger, Leonard A
- 100 1 _ ‡a Schlesinger, Leonard A.
- 100 1 _ ‡a Schlesinger, Leonard A.
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- 100 1 _ ‡a Schlesinger, Leonard A.
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- 100 1 0 ‡a Schlesinger, Leonard A.
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- 100 1 _ ‡a Schlesinger, Leonard A. ‡d 1952-
- 100 1 _ ‡a Schlesinger, Leonard A. ‡d 1952-
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4xx's: Alternate Name Forms (16)
5xx's: Related Names (2)
Works
Title | Sources |
---|---|
Baryū purofitto chiēn : Kokyaku jūgyōin manzoku o rieki to rensasaseru | |
Chronicles of corporate change : management lessons from AT&T and its offspring | |
Desatero přikázání byznysu a jak je porušovat | |
Groeien door tevreden klanten : trouw personeel, goede service, blijvende klanten | |
grosse Management-Spiel testen Sie Ihre Fähigkeiten als Führungskraft! | |
Izazovi menadžmenta u XXI. stoljeću | |
Jasuto sutato : Kigyoka ni manabu yosoku funo na mirai no ikinukikata. | |
Just start : take action, embrace uncertainty, create the future | |
Kasutamā roiyaruti no keiei : Kigyō rieki o takameru CS senryaku | |
Lucro na prestação de serviços : como crescer com a lealdade e a satisfação dos clientes | |
The management game | |
Organization, 1979 (a.e.) | |
Organization : text, cases, and readings on the management of organizational design and change | |
Own your future : how to think like an entrepreneur and thrive in an unpredictable economy | |
Quality of work life and the supervisor | |
The real heroes of business--, c1993: | |
Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value | |
The service profit chian, 1997: | |
The value profit chain : treat employees like customers and customers like employees | |
Os verdadeiros heróis de um negócio | |
What great service leaders know and do : creating breakthroughs in service firms | |
Widaehan seobiseu rideodeul ui nou aen du | |
서비스수익모델 | |
(위대한 서비스 리더들의) 노우앤두 | |
직원을 고객처럼, 고객을 직원처럼 | |
한 걸음의 법칙 불확실한 내일을 돌파하는 행동의 힘 | |
カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 | |
ジャスト・スタート : 起業家に学ぶ予測不能な未来の生き抜き方 | |
バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる |