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Heskett, James L. National Library of France National Diet Library, Japan National Library of Catalonia ISNI Sudoc [ABES], France Library of Congress/NACO National Library of Australia National Library of Korea National and University Library in Zagreb

Heskett, James L., 1933- National Library of Spain NUKAT Center of Warsaw University Library German National Library National Library of the Czech Republic

Heskett, James L. (James Lee) National Library of the Netherlands

VIAF ID: 100954932 (Personal)

Permalink: http://viaf.org/viaf/100954932

ISNI: 0000  0000  8403  7687 

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Title Sources
Bahnbrechender Service Standards für den Wettbewerb von morgen German National Library
Baryū purofitto chiēn : Kokyaku jūgyōin manzoku o rieki to rensasaseru National Diet Library, Japan
Bedrijfscultuur en prestatie National Library of the Netherlands
Benetton Factory tour, Ponzano, Italy, May, 1985 National Library of Catalonia
Business logistics : physical distribution and materials management National Library of Catalonia National Library of the Netherlands Sudoc [ABES], France Library of Congress/NACO
Cambios creativos en servicios National Library of Catalonia
Case problems in business logistics National Library of Catalonia National Library of the Netherlands Sudoc [ABES], France Library of Congress/NACO German National Library
Command performance : the art of delivering quality service National Library of the Netherlands
Corporate culture and performance National Library of France Library of Congress/NACO National Library of Catalonia National Library of the Netherlands Sudoc [ABES], France National Diet Library, Japan NUKAT Center of Warsaw University Library
Cultura de empresa y rentabilidad National Library of Catalonia
The culture cycle : how to shape the unseen force that transforms performance Sudoc [ABES], France Library of Congress/NACO National Library of Korea
Culture et performances le second souffle de l'entreprise Sudoc [ABES], France National Library of France
La Gestión en las empresas de servicios National Library of Catalonia
Groeien door tevreden klanten : trouw personeel, goede service, blijvende klanten National Library of the Netherlands
El Grupo Benetton National Library of Catalonia
Kasutamā roiyaruti no keiei : Kigyō rieki o takameru CS senryaku National Diet Library, Japan
Kigyō bunka ga kōgyōseki o umu National Diet Library, Japan
Logistics strategy cases and concepts xR Extended Titles Sudoc [ABES], France Library of Congress/NACO
Management von Dienstleistungsunternehmen erfolgreiche Strategien in e. Wachstumsmarkt German National Library
Managing in the service economy National Diet Library, Japan xR Extended Titles National Library of the Netherlands Sudoc [ABES], France Library of Congress/NACO German National Library National Library of Catalonia
Marketing Sudoc [ABES], France Library of Congress/NACO National Library of the Netherlands
n83171439 National Diet Library, Japan
OQ National Diet Library, Japan
OQ : Sābisu purofitto chiēn ni yoru kyōsō yūi no kōchiku : Ōnāshippu shisū National Diet Library, Japan
OQ : サービスプロフィットチェーンによる競争優位の構築 : オーナーシップ指数 National Diet Library, Japan
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage Library of Congress/NACO National Library of Catalonia National Library of the Netherlands National Diet Library, Japan National Library of Korea
Sābisu keizaika no manejimento National Diet Library, Japan
Service breakthroughs changing the rules of the game Library of Congress/NACO xR Extended Titles National Library of the Netherlands Sudoc [ABES], France NUKAT Center of Warsaw University Library National Library of Catalonia
Service breakthroughs / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart. - New York, 1990. NUKAT Center of Warsaw University Library National Library of Korea
The Service management course : cases and readings Library of Congress/NACO National Library of Catalonia National Library of the Netherlands Sudoc [ABES], France NUKAT Center of Warsaw University Library
The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value Library of Congress/NACO National Library of Catalonia National Library of the Netherlands Sudoc [ABES], France National Diet Library, Japan NUKAT Center of Warsaw University Library
Shouldice Hospital Limited xR Extended Titles
Služby - cesta k úspěchu National Library of the Czech Republic
ungeschriebenen Gesetze der Sieger Erfolgsfaktor Firmenkultur German National Library
The value profit chain : treat employees like customers and customers like employees Sudoc [ABES], France National and University Library in Zagreb National Library of Korea National Library of the Netherlands
What great service leaders know and do : creating breakthroughs in service firms Sudoc [ABES], France Library of Congress/NACO
문화가 성과다 National Library of Korea
서비스산업의 경영관리 National Library of Korea
지금 당장, 직원과 고객을 주인으로 만들어라 National Library of Korea
직원을 고객처럼, 고객을 직원처럼 National Library of Korea
カスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略 National Diet Library, Japan
サービス経済下のマネジメント National Diet Library, Japan
バリュー・プロフィット・チェーン : 顧客・従業員満足を「利益」と連鎖させる National Diet Library, Japan
企業文化が高業績を生む : 競争を勝ち抜く「先見のリーダーシップ」 207社の実証研究 National Diet Library, Japan

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